Website terms of use

Website draft. These website terms are a working draft and are subject to professional legal review.

Last updated: 29 September 2026

These terms apply to your use of this website, operated by Al Zouq Group of Companies (“ZOUQ Group”, “we”, “us”). By using the website you agree to them. If you do not agree, please do not use the website.

1. About this website

This website provides general information about ZOUQ Group and its companies. Each Group company is a separate legal entity responsible for its own products and services. Any service, sale or purchase is governed by the separate terms agreed with the relevant company, not by these website terms.

2. Information only

We aim to keep the information on this website accurate and up to date, but it is provided for general information only and may change without notice. It does not form an offer, quotation or contract. Descriptions of materials, services and activities are subject to confirmation by the relevant company.

Nothing on this website is medical advice. For health concerns, consult a qualified healthcare professional. In an emergency, call 998.

3. Enquiries

Enquiry forms on this website prepare a message in your own email app or WhatsApp. An enquiry is only sent when you send that message, and sending an enquiry does not create a contract. How we handle information you send is explained in our privacy notice.

4. Acceptable use

You must not misuse the website, including by attempting to gain unauthorised access, introducing malicious code, interfering with its operation, or using it for any unlawful purpose.

5. Intellectual property

The ZOUQ name, logos and the content and design of this website belong to ZOUQ Group or its licensors. You may view and print pages for your own reference, but you may not copy, reproduce or reuse them for commercial purposes without our written permission.

6. Links to other websites

This website links to other websites and services (such as zouqdelivery.com, WhatsApp and Google Maps). We are not responsible for the content or practices of websites we do not control.

7. Liability

To the extent permitted by law, we are not liable for any loss arising from reliance on information on this website or from the website being unavailable. Nothing in these terms limits any liability that cannot be limited under applicable law.

8. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction over any dispute arising from them.

9. Changes

We may update these terms from time to time. The date at the top shows when they were last updated.

10. Contact

Questions about these terms can be sent to us via our contact page.